Responses
HyperDial Basics:
1. Will HyperDial speed up everything I do on
the web? HyperDial accelerates
certain text and graphics on web pages. With HyperDial you will notice a
significantly faster experience when you visit web sites and perform many
other Web-based activities. HyperDial will not currently accelerate file
downloads such as music files, streaming media or non-web-based email programs
such as Outlook Express.
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2.
How fast is HyperDial?
The exact amount of acceleration can vary but with HyperDial you will notice
a significantly faster experience when you visit web sites and perform many
other web-based activities.
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3.
How reliable is HyperDial?
HyperDial works over your existing dial-up connection. The consistant and
reliable service that you've come to expect from Infinite Communications
will continue to be maintained.
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Download and Installation
Help:
1.
Where can I download the HyperDial installer?
Once you have completed the sign-up process over the phone (231.929.7059), you will be directed to an Internet
location from which to download
the HyperDial installer. Or, contact Customer Service (231.929.7059) for verbal assistance.
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2.
I downloaded the HyperDial installer but now I can't find it on my computer.
Where is it?
Use the Windows Find tool located in the Start Menu to search for the file
"hyperdial.exe" (without quotes). If you still
can't find it, contact Customer Service (231.929.7059) to re-download it and ensure that
you save the file to your Desktop.
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3.
Does HyperDial work on Macintosh or Linux operating systems?
Currently HyperDial only works on Windows OS: Windows 98, ME, 2000, XP.
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4.
I'm having difficulty installing HyperDial. Where can I get additional assistance?
Click here for detailed installation instructions.
If you are still experiencing installation problems, contact Customer Service
(231.929.7059) for further assistance.
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Using HyperDial:
1.
How do I start HyperDial?
HyperDial is launched automatically every time Windows starts. You do not
have to launch it manually unless HyperDial was mannually exited. The HyperDial
icon appears in the Windows system tray to show that it is operating in
the background.
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2.
How do I change the image quality setting for a particular image?
Right-clicking on an image within Internet Explorer and selecting "Show
Original Image" allows you to view the original image.
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3.
How do I change the image quality setting for all images?
Right-click on the HyperDial taskbar icon and select "Settings".
Select the "Image Quality" tab. Adjust the slider bar to the desired
image quality setting. Press OK to save the changes.
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4.
What do the statistics displayed in the Statistics dialog mean?
| Original Data |
Size of the original (uncompressed) data. |
| Actual Data |
Amount of data sent by HyperDial Web Accelerator |
| Savings Ratio |
Factor of reduction in data. For example, a savings ratio
of 4.00 means your connection is 4 times faster than a normal connection
on average. |
| Text-based |
This row contains compression information regarding tex-based
content. |
| Graphics |
Contains compression information regarding graphical content. |
| Others |
Contains information regarding content that is neither text
nor graphical. |
| Total Downstream |
Lists the total original and compressed amounts of data downloaded. |
| Total Upstream |
Lists the total original and compressed amounts of data uploaded. |
.
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Using Other Web Browsers:
1.
Can I use HyperDial with Netscape Navigator?
Start Netscape Navigator and browse as you normally would. HyperDial is
launched automatically every time Windows starts unless it was manually
exited. It operates in the background to accelerate your web connection.
No user intervention is required.
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2.
Can I use HyperDial with other browsers such as Opera or Mozilla?
Yes. HyperDial works with any web browser that allows you to specify an
HTTP proxy. You must set the HTTP proxy host to be "localhost"
and the port number to be "5500" (without quotes). Consult your
browser's documentation for additional information.
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Product Details:
1.
How do I use Internet Explorer with HyperDial?
Start Internet Explorer and browse as you normally would. HyperDial is launched
automatically every time Windows starts unless it was manually exited. It
operates in the background to accelerate your web connection. No user intervention
is required.
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2.
Where do I go if I have problems with HyperDial?
1. Frequently Asked Questions.
2. Troubleshooting section.
3. Call Infinite for technical support (231.929.7059).
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3.
Does HyperDial speedup my secure (HTTPS) transactions such as my web-banking?
HyperDial does not accelerate secure transactions. Secure web sites will
continue to work by bypassing the acceleration component.
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4.
What operating systems or platforms can HyperDial be installed on?
HyperDial can be installed on any of the following operating systems:
1. Windows 98
2. Windows 98SE
3. Windows Millennium Edition (Windows ME)
4. Windows NT 4.0
5. Windows 2000
6. Windows XP
HyperDial works best with Internet Explorer 5.0 and Netscape 4.7 or any
later version of either browser. Newer versions of Internet Explorer are
available free of charge through Microsoft.
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5.
What system requirements are necessary to use HyperDial?
The recommended
system requirements are a Pentium 200MHz with 64MB of RAM and at least 5
MB of hard-disk space.
Regardless, HyperDial will work within your current system configuration
to provide you with the best content acceleration.
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Known Issues:
1.
Why does my downstream "Bandwidth Savings Ratio" appear to go
below 1.0?
Accelerating your bandwidth channel incurs a small amount of transmission
overhead. In most cases, this overhead is negligible when compared to the
actual bandwidth savings provided by HyperDial.
However, strange interactions
between Internet Explorer and certain plugins (such as the old versions
of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily
downloaded twice. It is important to note that this type of behavior occurs
regardless of whether HyperDial is used. HyperDial is merely showing the
download statistics in these situations.
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2.
Why do some Java-applets (such as certain games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot display certain
image types (such as 'PNG'). To fix this problem, simply set your image
slider to the maximum quality level or upgrade to the newest JRE.
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